TransactionLog Support

Help & Resources for Your Spending Tracker

📧 Need Help?

We're here to support you!

Response time: 24-48 hours

✨ Key Features

🔐 Secure

PIN + Face ID protection with AES-256 encryption

💰 Track Spending

Manual entry or receipt scanning with AI

📊 Reports

Monthly analytics and CSV/PDF export

☁️ Cloud Sync

Automatic iCloud backup and sync

🔔 Reminders

Bill payment notifications

⚙️ Offline

Works completely offline, no internet needed

🔐 Security & Privacy

Your Data is Yours

TransactionLog uses military-grade AES-256-GCM encryption to protect all your financial data. Your information never leaves your device unless you enable iCloud sync. We don't track, analyze, or share your data with anyone. No ads, no analytics, no third-party access.

Is my data safe?

Yes. All transactions are encrypted locally on your device using AES-256-GCM. Even if someone accessed your device, they couldn't read your data without your PIN. For multi-device sync, iCloud encryption is handled by Apple.

Can you access my financial data?

No. Your data stays entirely on your device. We have no servers that store or process your financial information. We literally cannot see your data.

❓ Frequently Asked Questions

How do I set up PIN protection?

On first launch, TransactionLog prompts you to set a 4-6 digit PIN. You'll need this PIN every time you open the app. On supported devices, you can use Face ID or Touch ID instead.

Can I sync between devices?

Yes! TransactionLog automatically syncs via iCloud when you're signed into the same iCloud account on multiple devices. No manual setup needed.

How do I scan receipts?

When adding a transaction, tap "Scan Receipt". The app uses your camera to capture the receipt image. It automatically detects the merchant name and amount using AI. Requires an iPhone (doesn't work on iPad or Simulator).

What happens to my data if I uninstall?

If you enabled iCloud sync, your data stays safe there for 30 days. If you didn't enable sync, your local data is deleted when you uninstall. Always enable iCloud sync for backup!

Can I export my data?

Yes! From the Reports tab, you can export your transactions as CSV (for spreadsheets), PDF (for printing), or PNG (for sharing). All exports happen locally on your device.

Does it work offline?

Yes, completely. TransactionLog works entirely offline. You can add transactions, view reports, and manage reminders without internet. Syncing happens automatically when you reconnect.

What if I forget my PIN?

If you forget your PIN, you'll need to uninstall and reinstall the app to set a new PIN. Make sure to enable iCloud sync so your data is backed up! Otherwise, you'll need to re-enter your transactions.

How do I add bill reminders?

Go to Settings → Reminders → "Add Reminder". Enter the bill name, due date, and how many days before to remind you. You'll get notifications before the due date.

Is there a web version?

TransactionLog is iOS-only. We keep it that way to maintain maximum security and privacy. The app-only approach means better encryption and no cloud servers to compromise.

🔧 Troubleshooting

App crashes when I open it

Try: 1) Force-quit the app (swipe up from bottom), 2) Restart your iPhone, 3) If still crashes, uninstall and reinstall. Your data is safe in iCloud!

Transactions not syncing between devices

Make sure: 1) Both devices are signed into the same iCloud account, 2) Both have iCloud sync enabled in Settings, 3) Both have internet connection, 4) Restart the app. Give it a few moments to sync.

Face ID/Touch ID not working

Make sure biometric is enabled on your device: Settings → Face ID & Passcode or → Touch ID & Passcode. Then toggle biometric off/on in TransactionLog's Settings.

Receipt scanning not working

Receipt scanning: 1) Requires a real device (not Simulator), 2) Requires camera permission (check Settings → TransactionLog → Camera), 3) Works best on physical receipts with visible text. Try manual entry as alternative.

💬 Feedback & Suggestions

We love hearing from you! Have a feature request? Found a bug? Please reach out to us with your feedback.

⚖️ Legal