📧 Email Support

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How to Get Help Faster

To help us assist you more effectively, please include the following information in your email:

  • Device Information: iPhone model and iOS version (Settings → General → About)
  • App Version: Current version of TransactionLog you're using
  • Description: Clear, detailed description of your issue
  • Steps to Reproduce: If it's a bug, how to recreate it
  • Screenshots: Visual proof of the issue (if applicable)
  • Error Messages: Any error messages you're seeing

Common Support Topics

🔒 Security & PIN Issues

Forgot your PIN? Biometric not working? Let us know and we'll guide you through recovery options. We can help with Face ID/Touch ID setup as well.

☁️ iCloud Sync Issues

Transactions not syncing between devices? Data missing? We can help troubleshoot iCloud synchronization problems and data recovery options.

📸 Receipt Scanning Issues

Having trouble with receipt scanning? Camera not working? We can help with camera permissions, device compatibility, and alternative solutions.

💾 Data Recovery

Accidentally deleted transactions? Uninstalled the app? We can guide you through data recovery options and iCloud backup restoration.

📊 Reports & Exports

Issues with generating reports? Having trouble exporting to CSV/PDF? We can help with formatting, data interpretation, and file sharing.

🔔 Reminders & Notifications

Bill reminders not working? Notifications not appearing? We can help you enable notifications and set up reminders correctly.

Email Template

Feel free to use this template to help structure your support request:

Subject: TransactionLog Support - [Brief Issue Title]

Body:

Hi Support Team,

I'm experiencing the following issue:
[Describe your problem in detail]

Device: [iPhone model, iOS version]
App Version: [Version number]
Steps to reproduce:
1. [First step]
2. [Second step]
3. [Third step]

[Attach screenshots if applicable]

Thank you for your help!
[Your name]

What to Expect

📬 Initial Response

Within 24-48 hours, you'll receive an initial response from our support team. We'll acknowledge your issue and ask any clarifying questions if needed.

🔍 Investigation

We'll investigate your issue thoroughly. If it's a technical problem, we may ask you to try troubleshooting steps or provide additional information.

✅ Resolution

Once we identify the issue, we'll provide a solution or workaround. For bugs, we'll report them to our development team for fixing in future releases.

📋 Follow-up

We'll follow up to ensure your issue is resolved. Your feedback helps us improve TransactionLog for all users.

Your Privacy

Your data is safe: When you email us, we only use your message to provide support. We never share your contact information or issue details with third parties. Your email and any attachments are treated as confidential.

For more details, see our Privacy Policy

Need Help Right Now?

Don't wait — reach out to our support team today!

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